Terms and Conditions

About Us

Griottines® and Framboisines® are produced by Les Grandes Distilleries Peureux in France. This website is owned and managed by Keylink Limited who are the exclusive importer and master distributor for all the Griottines® and Framboisines® retail range products in the UK.
 
To contact us, please email griottines@keylink.org or visit www.keylink.org for additional contact and legal information.
 
Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order and the payment process. Payment in full for your order must be made by credit or debit card at the time of placing your order. Please note there is no charge for paying by debit card but there is a card processing fee of 1.95% if you pay by credit card.

When an email confirmation of order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
 
Credit Card Security

When the order is placed at our website, card payments will be handled securely through SagePay and no card details will be viewed or stored by us.
 
Alcohol

It is illegal in the UK to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy or attempt to buy alcohol. No persons under 18 years may place an order with Keylink Ltd for any Griottines® or Framboisines® products.
 
Prices and Availability of Goods

All prices inclusive of VAT unless otherwise stated. We do our best to ensure that the goods advertised on our website are available but they may be temporarily out of stock or unavailable. If we cannot accept your order because goods are unavailable or no longer available at the advertised price we shall advise you and reject your order and give you the opportunity to amend your order.
 
Shipping & Handling

· mainland UK - delivery is £2.95 per order with the exception of
· Highlands and islands - please contact us for information of delivery charges.
 
We do not sell or deliver to countries outside the UK.
 
Delivery Schedule

We process your order right away. We will normally send out your order to you in 1-2 business days on a next business day service. Please note that deliveries cannot be timed and will normally arrive between 8am and 5pm.
 
Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
 
Returns
Everything you buy from us is dispatched in the best possible condition. If the goods you receive are damaged, defective or different from the goods you ordered you will be entitled to either replacement goods or a full refund. All goods must be examined on delivery and any loss or damage must be notified in writing or by telephone within two days from the date of delivery. Where applicable reasonable proof must be provided in order that we may claim from our insurers. After delivery we cannot accept responsibility for any defect or damage to the goods caused by unsatisfactory handling or storage in unsuitable conditions. The cost of returning the damaged, defective or dissimilar goods shall be paid by us.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you wish to return the goods for any reason other than damages or defects, then a collection charge of £7 will apply. Returns in this case can only be accepted if they are unopened and in their original condition when we receive them.
 
Privacy Policy

Keylink do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

PARIS • FOUGEROLLES • NEW YORK • TOKYO